Return Policy

 

Return Policy of Hip N Humble

When purchasing handmade natural wood,glass,ceramics,metal products, such as knobs and hangers, it is essential to be aware of the return policy associated with these items. The return policy is designed to protect both the customer and the merchant, ensuring a fair process for returns and exchanges.

The return policy typically allows customers a period of 28 days from the date of receipt to request a return. This timeframe is standard in the industry, providing customers with sufficient time to evaluate their purchase. To initiate a return, customers must ensure that the item is in its original condition—unworn, unused, and with tags attached. Additionally, the item must be returned in its original packaging, accompanied by a receipt or proof of purchase.

Once a return request is made, the customer is responsible for the return shipping costs. Upon receiving the returned item, the merchant will inspect it to verify its condition. If the item meets the return criteria, a refund will be processed within 10 business days. It is important to note that the time taken for the refund to reflect in the customer's account may vary based on the bank or credit card company.

In the event that an item is defective, damaged, or incorrect upon delivery, customers are advised to contact the merchant immediately. This prompt communication allows for a thorough evaluation of the issue and facilitates a resolution, which may include a replacement or refund.

In summary, understanding the return policy for natural wood products is crucial for a satisfactory purchasing experience. Customers should familiarize themselves with the specific requirements and procedures to ensure a smooth return process. By adhering to these guidelines, both customers and merchants can maintain a positive relationship built on trust and transparency.